An American – Vietnamese cross-Cultural study on non-verbal expressions of disappointment
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To our understanding, language is a great heaven prize and treasure for human in order to fulfill our vital needs as the social beings: communication. Language appeared, remains and flourishes along with human history. With the seen development of language and language studies at the moment, there is no need in proving the crucial and irreplaceable position of language in human life. However, there are now more and more researchers believing that communication without spoken and written words, termed “nonverbal communication” (NVC), is of vital role. As Heraclitus states above, people tend to rely on NVC and to base the partners’ message on the nonverbal cues they receive. One more important thing is that even nonverbal communication takes a big part in transferring meaning in communication; most people do not know how to read other’s behaviors. Thus, the question is: what shape our behaviors and decision? For a successful communication event, one possible answer is emotion. Therefore, the studies into nonverbal expressions for internal emotions have been paid much attention to. The primary emotional states studied include: surprise, fear, disgust, anger, sadness and happiness. Nevertheless, disappointment, one of two primary emotions (together with regret) that involve in decision-making – the success of a communication event, has not been much concerned.